October 25, 2012

REPLY to Yahoo mail deferred or undelivered

Hello and Welcome to www.nipponcraft.com,

For the past several weeks, we could not reply to customers' questions coming from Yahoo emails. Most emails we replied to Yahoo were either deferred or undelivered due to timeout errors. This phenomena  looks happened especially to Yahoo EU/UK domains. These may come from recipitients' anti-spam firewall settings.
If you didn't get a reply from us for a while, please have a try by Twitter or facebook.

Here I would like to answer today's question regarding our shipping to French Polynesia.
We can offer shipping via a small parcel service, but not via EMS (Express mail service), under the following conditions, because Japanese EMS does not offer delivering goods to Tahiti.

1) Please allow 10 to 14 days before arriving to French Polynesia.
2) The parcel's insurance equipped with the delivery service is limited to 6,000 JPY (~60 EURO).
3) The weight of a small parcel service is limited to 1 kg, approximately equivalent to 10 pieces of tenugui.
4) Nipponcrafts sets the delivery fee 1,800JPY(~18 EURO) to Tahiti, which is the same to France mainland.

Thank you for visiting our blog!