November 26, 2013

PayPal Payment Screen Multi-Language Issue - Workaround

Hello and Welcome to www.nipponcraft.com,

After you place an order and proceed the checkout, if you see our payment screen in Japanese, not in English, please have a try and click the payment link that you will find in your order confirmation email twice. Then, in the second time click and transit to the payment screen, the screen will be displayed in English.  This Japanese language screen doesn't happen all the time, but some customers kindly reported to us.

Since our web site is configured in English, the payment screen should be displayed in English..
I called up PayPal Japan support team today, and have found this is the issue that PayPal is working on for a while, but that they have not come up to the final resolution yet. Other workaround I am taught from PayPal support is to delete cookies of the browser on PC.

Sorry for this inconvenience and we hope these workarounds will be acceptable for you for a meanwhile. Thank you for your corporation!

Thank you very much for taking your time to read this article.

Ken Yoshimura, the shop owner